Do you just print cats and dogs?
We can print any animal on earth so long as we receive a great photo! So far we have printed dogs, cats, horses, birds, guinea pigs, micro-pigs and even boars! Quite the collection hey!
Can I print multiple pets on one product?
Yes indeed! We know that some pets are inseparable, so of course we can print them together on one product. We charge an additional $7 per each additional pet product on to one single item.
Do you do humans?
Nope, we're sorry, but we specialize in pet artwork.
Is my photo good enough to use?
We have a page on our website that provides a step by step photo guide. Please ensure you follow our guide when taking a photo or choosing a photo to upload. Low quality photos or those taken in bad lighting can lead to inaccurate pet art.
Please ensure that your pet's fur color, eye color and any other details are clear and visible in the photo you provide.
We conduct a photo screening for every new order we receive and will email you if we need a different photo. But it's best to take matters in to your own hands and ensure you upload the best photo you have.
Can I change my order?
If you need to change your order, please get in touch with us as fast as possible. We can usually make any product, size or color change without issue so long as you let us know within 24 hours of placing your order.
Will I see the pet portrait before it is printed?
Right now we don’t offer artwork previews, but that shouldn’t be a worry! It makes the unboxing experience all the more exciting, and as you can see from our reviews, everybody loves their pet portraits once they see them!
When will I receive my digital art file download?
If you purchased a digital art file of your pet portrait, we'll send it to you via email. You should expect your digital pet art email around the same time you get your tracking number email. If you haven't received your digital art file but you have received your physical product, please get in touch.
