FREE USA SHIPPING FOR ORDERS OVER $100 TODAY

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FAQ

SHIPPING

WHAT ARE YOUR SHIPPING TIMES?

WHAT IS THE PRODUCTION PROCESS?

DO ITEMS SHIP TOGETHER?

WILL I GET A TRACKING NUMBER?

MY TRACKING LINK ISN'T WORKING!

DOES PRINTY PETS SHIP WORLDWIDE?

WHAT IS 'FIRST IN LINE ARTWORK' SHIPPING?

TRACKING STATUS SAYS DELIVERED, BUT I HAVEN'T RECEIVED ANYTHING

MY ORDER HAS A DELIVERY EXCEPTION. PLEASE HELP!

MY ORDER WAS RETURNED TO SENDER, NOW WHAT?

RETURNS / REFUNDS

DO YOU OFFER REFUNDS?

WHAT IF I DON'T LIKE THE FINAL PRODUCT?

I RECEIVED THE WRONG ITEM, WHERE IS MY PET?

MY PRODUCT ARRIVED DAMAGED

I PAID TO UPGRADE MY BLANKET SIZE BUT I DIDN'T RECEIVE IT

CAN I CANCEL MY ORDER IF I CHANGE MY MIND?

YOUR CUSTOM PET PRODUCT

DO YOU JUST PRINT CATS AND DOGS?

CAN I PRINT MULTIPLE PETS ON ONE PRODUCT?

CAN I PRINT THE PET'S FULL BODY OR JUST THE FACE?

DO YOU DO HUMANS?

IS MY PHOTO GOOD ENOUGH TO USE?

CAN I CHANGE MY ORDER?

WILL I SEE THE PET PORTRAIT BEFORE IT IS PRINTED?

WHEN WILL I RECEIVE MY DIGITAL ART FILE DOWNLOAD?

GENERAL

WHY HAVEN'T I HEARD FROM YOU SINCE I PLACED MY ORDER?

DO YOU SPONSOR INFLUENCERS?

DO YOU SUPPORT ANY CHARITIES?

WILL YOU REMOVE THE PHOTO BACKGROUND?

I GOT AN EMAIL SAYING MY ORDER WAS CANCELLED, WHY?