RETURNS AND REFUND POLICY
Please be advised that Printy Pets operates a no returns policy due to the customized nature of our products. If you received a defective or incorrect item we will replace it as fast as possible.
CANCELLATIONS: BEFORE PRODUCT RECEIVED
Order cancellations are permitted up to 4 hours after placing your order. Any cancellation request received thereafter will be subject to a 20% cancellation and admin fee. Our artists may have started on your order by this point and we must charge this fee to cover our staffing and production costs.
In some cases, we can cancel and refund an order beyond the 4 hour window at no cost to you (e.g. when artists have not yet started creating your artwork). Please email us to enquire.
Note that any order that has been sent to print cannot be cancelled under any circumstance.
REFUNDS: AFTER PRODUCT RECEIVED
As your order is specific to the pet photos that you provided, we do not offer refunds. All sales are final. If you are unhappy with your final art render, and you provided photos that clearly follow our photo guide, we will do what we can to make it right. If you provided photos that do not follow our photo guide, we cannot offer a refund or replacement.
ARTWORK REVIEW ORDERS
If you added an artwork review to your order and failed to reply within our 3 day window, from the date our AWR (artwork review) email was sent, we cannot offer a refund or replacement.
If you replied to your AWR email with edit requests and feel we did not adequately carry out these requests, we will work to make this right by making the changes and shipped a replacement. We do not offer refunds for orders where edit requests were missed - only art revisions and replacements.
If you receive a defective or incorrect item we promise to replace it as fast as possible. Please report the issue to us via email and provide photo evidence. We 100% guarantee a replacement to any customer who receives an incorrect or defective / damaged / mis-printed product.
We recommend that defects are kindly donated to your local shelter, to provide extra comfort to cats and dogs without a home.
Upon placing on order on our website you are accepting and agreeing to the above policies.
Thank you for your understanding!