Look up your order in our creation process

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  • photo/order check
  • Your order details and photos are being reviewed before being sent to our artists. This usually takes less than 2 days. If there's an issue with your photo, we'll email you as soon as possible.

  • artwork creation
  • Your masterpiece is in progress! Our talented team of artists are turning your pet photo in to an amazing one of a kind pet portrait. This is usually the longest part of the production process... It's definitely worth the wait!

  • artwork review/revision
  • This part of the process covers our in-house art review as well as customer-purchased artwork reviews. If any changes/edits are needed, your artists will revise your artwork.

  • print preparation
  • Not too long now! We're finalizing everything in your order before sending it to print. This takes 1-2 days on average.

  • print and ship
  • Your order is being printed and shipped! Either your order is currently in print right now, or it has already printed and shipped out to your address. You'll be emailed a tracking number quite soon. To track shipped orders, use our parcel tracking page.

If you would like any further information, or if the app is not working properly, please contact us at support@printypets.com